Summary of Qualifications

Experienced IT Director with over 12 years of success leading all phases of diverse strategic initiatives including systems development and implementations, international expansion, business process improvement, and change management. Proven Leader with a consuming desire to build strong teams globally across business lines, solve issues, and drive the business forward.  Leverages financial skills to lead on time and on budget projects. Strong understanding of SDLC, Waterfall and Agile software development methodologies (Scrum). Excellent communicator and business strategist highly skilled in aligning business goals with technology solutions driving process improvements, competitive advantage and profitability. 

Professional Experience

lincoln property company

Dallas, TX

9/2013 - Present

National Director of IT Applications

·               Responsible for oversight of business applications for both Military and Conventional property management portfolios. Applications include our ERP system Yardi Voyager, Property Solutions, prospect and resident portals to acquire residents and provide resident online services, and Google Apps.

·               Implemented paperless invoicing system automating approval workflow resulting in increased processing efficiency and payment controls. 

·               Implemented online payment processing increasing the ability to collect rents on time and reducing the processing demands for onsite personnel by growing to 78% of payments being made online.

·               Lead national team of Application Support Analysts, Business Analysts, and System Engineers to implement and support new systems initiatives to improve the business.

GSATi

Denton, TX

8/2011 - 8/2013

Director of Business Strategy

·               Managed complex client initiatives including website implementations, ERP selection, strategic planning, and international expansion.

·               Led implementation of DotNetNuke web ordering system utilizing Agile approach.  Included integration with existing back end systems resulting in increased sales due to improved front end design and system responsiveness.

·               Developed project charters, statements of work (SOW), request for proposals (RFP), strategy documents, project plans and budgets that were used as templates in all areas of the consulting practice. 

CB Richard Ellis

Dallas, Texas

1/2008 – 8/2011

Senior Manager, IT Projects

·               Managed JD Edwards IT department supporting over 60 global clients.  Responsibilities included leading a team of 25 Business Analysts, Developers and CNCs, managing $3 million of capital projects annually, new client implementations and supporting existing clients. 

·               Managed the Client Delivery IT department.  Responsibilities included managing department and project budgets and leading a team of 10 Business Systems Analysts and Project Managers supporting all external facing applications for the Global Client Services division.

·               Led various IT projects for internal and external clients utilizing Agile methodology.  Projects included SharePoint implementations, data warehouses, and various custom IT solutions to fit client needs.

·               Managed PeopleSoft 8.9 CRM projects involving multiple business units in the US and EMEA.

·               Led system selection and MS Dynamics Proof of Concept projects. Conducted workshops with executive management, multiple business units, and vendors to determine strategic direction of future systems initiatives.

Mannatech, Inc.

Coppell, Texas

4/2001 – 1/2008

Program Manager/Business Analyst

·               Managed programs/projects involving multiple departments and cross-functional teams, focusing on successful integration of technology and implementation of new IT solutions.

·               Led the development of policies, procedures, business rules, training/education, and systems requirements supporting the international expansion of Mannatech.

·               Conducted workshops internationally documenting and analyzing current business processes and identifying areas for improvement to aid in the ERP selection (JD Edwards selected).

·               Collaborated with end users to design and develop a data warehouse reporting solution supporting the sales team leading to increased revenue.

·               Managed initiatives to ensure compliance with SOX and PCI during ERP implementation.  Negotiated with credit card processing providers worldwide and implemented solutions for each of our international offices.

Akili

Dallas, Texas

11/1996 – 2/2001

Business Analyst

·               Developed and documented requirements for a multi-million dollar telecommunications project that moved the client from an antiquated customer care legacy system to a flexible system that could conform to new and changing business requirements.

·               Worked closely with executive leadership performing industry research necessary to define and document new sales offerings, improving marketing efforts and increasing revenue.

·               Led system selection efforts to recommend software packages to meet clients’ needs; efforts included research, interviews with client sales representatives, and gathering requirements from end-users and management.

·               Implemented a financial accounting package for a software reseller, increasing the accuracy of reporting information and the efficiency of accounting processes.

Excel Telecommunications, Inc.

Dallas, Texas

11/1995 – 10/1996

Business Analyst

·               Developed and instituted policies and procedures that established Excel's Quality Assurance Department.

·               Analyzed key billing processes and identified areas of improvement, while working with both the Information Systems team and internal customers.

Arthur Andersen & Co., SC

Dallas, Texas

12/1994 – 11/1995

Staff Consultant

·               Performed General Information Technology Controls Review for a large not-for-profit organization by consulting with personnel and performing tests concerning security policies and procedures.

·               Assisted in application reviews and business process audits of various organizations to assist them in gaining an understanding of transaction flows and determining if adequate controls were in place to mitigate financial risks.

Education

Master of Science in Accounting, University of North Texas, 1994

Bachelor of Science in Business Computer Information Systems, University of North Texas, 1993

 

Computer Skills

Proficient with Microsoft Project, SharePoint, Access, PowerPoint, Excel, SQL, Word, and Visio.